Warranty

Legal guarantee of conformity

All products sold to consumers by Incutec BV benefit from a statutory guarantee of 2 years based on conformity with the contract (Art. 1649bis–1649octies of the old Civil Code, as inserted by the Act of 20 March 2022 transposing Directive (EU) 2019/771). During the entire 2-year period, any defect that becomes apparent is presumed to have existed at delivery (full Belgian reversal of the burden of proof). This guarantee is independent of and in addition to any commercial warranty that may be offered.

The Dutch version (/warranty) is the legally authoritative text for consumers residing in Belgium. This English translation is informative only.

What is covered

• Manufacturing defects and faults that occur during normal use of the product and that become apparent within 2 years of delivery.
• Non-conformity with the description, specifications or intended use as stated by Incutec BV at the time of purchase.
• A crash caused by a defect of the product itself (e.g. a component failing in flight): both the defect and the resulting damage remain covered.
• For products assembled by the consumer: incorrect assembly that results from incomplete or incorrect assembly instructions (Directive (EU) 2019/771, Art. 8).

What is not covered

• Crash damage where the crash was not caused by a defect of the product (e.g. pilot error or collision), as well as misuse, overload or modification.
• Wear and tear of parts with a natural lifetime (e.g. connectors after repeated use).
• Damage demonstrably caused by user modifications to firmware or hardware; defects with no causal link to such modifications remain covered.

How to make a warranty claim

Email contact@opendrone.be with your order number, a description of the defect and photos or a video of the issue. We acknowledge within 5 business days and coordinate return for inspection, repair or replacement where needed.

This page does not replace your rights as a consumer. See also Article 9 of our General Terms and Conditions.